综合运营管理代写 Operations Management代写

Integrated Operations Management –Test and Exam

综合运营管理代写 Part I – This part represents 20% of the test (4 points) Each wrong answer involves a penalty of 1/3 of a correct one.

Part I – This part represents 20% of the test (4 points) 综合运营管理代写

Each wrong answer involves a penalty of 1/3 of a correct one. Each question has a single correct answer. Identify the correct answer with a circle around the corresponding letter.

1.

Analysing an operation using the 4Vs allows a company:

a. To determine the product position in its life cycle

b. To develop products that are more adjusted to the customers’ profile

c. To improve que productivity of the transformed resources

d. To understand the strategic implications of its positioning

2.

A jobbing process:

a. Requires employees routined in specific tasks

b. Involves equipment with low degree of ability to adapt to new challenges

c. Usually faces high variety in demand

d. Usually produces large batches of homogeneous products

3. 综合运营管理代写

Deciding to outsource part of an operation of a buying company to a supplier company is specially adjusted when:

a. The buying company has specialized knowledge

b. The buying company has less optimized operation costs than the supplier company

c. The supplier company does not have the technical knowledge and wants to develop that part of its operation

d. The supplier company has technical knowledge needed by the buying company which the latter does dot master

4.

The centroid method aims at:

a. Minimizing transportation costs

b. Minimizing the distance covered

c. Minimizing investment in infrastructures

d. Minimizing costs of land

5.

The functional layout is more adjusted to:

a. Mass services

b. Line processes

c. Jobbing processes

d. None of the above

6. 综合运营管理代写

In fixed-position layouts:

a. The aim is to identify a fixed-position to each equipment

b. The aim is to minimize distances between areas

c. The transformed resource is in a fixed-position

d. All of the above

7.

When developing short-fat layouts, the aim is to obtain:

a. More control of material flow

b. More efficiency of the operation, assuring that each employee is specialized in a single step

c. Less investment in equipment

d. More process robustness for the case of a malfunction in one of the steps

8.

In a level production strategy:

a. Production is set at a certain level, always the same

b. The company tries to use promotions to reduce demand variety

c. The production level is set based on the level of demand

d. Extra hours are a resource that is very often used

9. 综合运营管理代写

The ______________ is particularly suited to support location decisions when _______________.

a. Centroid method / alternative locations need to be evaluated

b. Multifactor analysis / alternative locations need to be evaluated

c. Centroid method / different criteria should be considered in the decision

d. Multifactor analysis / the volume of activity is known

10.

Identify the correct statement:

a. In the P model, the reorder point is constant

b. In the Q model, the quantity to be ordered depends on the service level the company wants to provide its customers with

c. In the Q model, an increase in the holding cost leads to a reduction of the quantity to be ordered.

d. In the P model, demand variation influences the moment when a new

11.

order should be placed In inventory management:

a. The P model leads to higher inventory levels than the Q model, under identical circumstances

b. The Q model, in order to minimize the total cost, requires that the ordering cost is lower than the holding cost

c. The P model leads to lower inventory levels than the Q model, under identical circumstances

d. The Q model, in order to minimize the total cost, requires that the ordering cost is higher than the holding cost

12. 综合运营管理代写

According to Theory of Constraints (TOC):

a. The bottleneck defines the dimension of the stock buffers

b. Capacity slack at the bottleneck increases when the stock buffer is higher

c. The bottleneck rules the output of the system

d. The rope determines the location of the stock buffers

13.

According to TOC, the processing batch should not be equal to the transfer batch. This:

a. Implies that the processing batch should be higher than the transfer batch so that the bottleneck is always feed

b. Requires that priority is given to the largest processing batches when these are entering the bottleneck

c. Leads to the fact that the processing batch is constant throughout time and its path

d. Is a result from the need to make products flow through the system and anticipate obtaining throughput

14.

According to Hau Lee’s classification, a responsive strategy is more suited to:

a. Innovative products, when framed in a supply chain with uncertain supply

b. Functional products, when framed in a supply chain with stable supply

c. Innovative products, when framed in a supply chain with stable supply

d. Functional products, when framed in a supply chain with uncertain supply

15. 综合运营管理代写

The bullwhip effect in a supply chain occurs because:

a. The demand level for the product is very high

b. Information passed through the supply chain is of poor quality

c. There is too much visibility in the supply chain and it is amplified through the chain

d. There are not enough promotional campaigns to assure selling all product inventory

16.

In JIT systems only the required quantity is produced. As a consequence:

a. It is possible to minimize equipment stoppages due to problems in the equipment

b. There are less chances to detect problems in the productive systems

c. Equipment utilization rate is constant and close to 100%

d. Throughput is slower and adjusted to the transfer batch for the specific product

17.

The use of kanbans in systems that operate JIT:

a. Is set to keep inventory levels low through the entire productive system

b. Wants that work stations do not have to communicate between them

c. Requires keeping safety stock to cope with demand variability from the customer work station

d. Involves transfer batches that are constant through the system to reduce variability

A bottle filling company purchased a new equipment to analyse, using laser, if the glass bottles that have just been filled are fissured. If they are, these are removed as scrap. The investment in this equipment should be considered as:

a. A prevention cost

b. An assessment cost

c. An internal failure cost

d. An external failure cost

19.

The following are quality characteristics of goods and services:

a. Functionality, appearance, durability

b. Tangibility, customer satisfaction, appearance

c. Recovery, functionality, customer satisfaction

d. Functionality, durability, dimension

20.

Total Quality Management (TQM):

a. Involves all quality control departments of the organization

b. Is defined as a set of techniques that assure that external failures are minimized

c. Is a management philosophy that involves the entire company

d. Is focused on the identification and correction of mistakes before products are sent to the market.

Part II – 16 points 综合运营管理代写

Question 1

[2 points] Zerox is a wholesaler of paper. It purchases paper in pallets from the producers and delivers it to distributors.

The location of the warehouse of Zerox has the following coordinates (1,5; 2,8). Zerox has only two suppliers but supplies several distributors. The coordinates and number of pallets each of these actors move per year is as follows:

Right now Zerox faces two situations of change. On one hand it will be suppliers exclusively by supplier K; on the other hand it is considering changing its facilities to another location as it received as offer of 120000 euros for the current facilities.

Criticise the current location of the warehouse both in terms of the previous situation and of the new situation of being supplied exclusively by supplier K.

Question 2

[2 points] Gestral is a convenience store that is open from 8am to 12pm, every day of the week, 52 weeks per year. Customers flow is higher during the weekend and the store manager takes it into consideration when managing the inventory of its 1000 references.

Concerning the drink OnlyJuice, purchased from Juices & Co every Wednesday at 8:00, the average daily demand, in bottles, is as follows:

Juices & Co assured a lead time of 3 days but only supplies in boxes of 12 bottles, with a price of 6€/box.

Ordering costs are estimated as 15€ and the holding cost is of 10% per year. The service level Gestral wants to provide its customers with if 99% (z=3).

Assume today is Wednesday and the current inventory of OnlyJuice 0,33 L is of 150 bottles. What is the quantity to be ordered to Juices & Co?

Question 3

[2,5 points] Sunlight assembles several different chandeliers. SOL frame is the most popular one and it is produced at the company in several different sections. Sunlight works 5 days a week, 8 hours per

day, and can work up to 2 extra hours per day. The structure of the line that assembles SOL is as follows:

There is an order for 150 frames of SOL. These should be delivered within one week, There is no inventory of finished product. How many useful hours will each of the section have to work to complete this order of 150 frames?

Question 4

[3,5 points] Sharp experiences a demand level of 720 printers per day. To deal with this demand it is planning to install an assembly line, A, that will work 3 shifts per day, 8 hours per shift. The following table indicated the operations needed, their sequence, the time required per operation, and the previous operations.

Operation 1 required 2 similar components that are produced in a fabrication line, line F. The production of these components is synchronized with the assembly of printers. The following table indicated the operations required to produce each of the components, their sequence, and the time required per operation.

a) [1,75 points] Determine the cycle time of the assembly line for the printers and the minimum number of work stations required. Balance the line assuming the company wants to minimize the number of employees and show, in a table, per work station, the operations, the useful time and the idle time.

b) [1,75 points] Do as in a) but for the fabrication line F, knowing that for this line the company wants to minimize investment.

Question 5 综合运营管理代写

[2 points] Waste is a company that produces suitcases under a lean philosophy. The company is very well knows for the quality of its finishing details. Each section in the finishing area has a cycle time of 10 minutes. Section A13 includes in each suitcase 4 wheels from section C23. Each of these wheels, assembled in section C23, aggregate 12 components J-567 supplied by section F33. The factory used a synchronized pull system with containers with capacity for 192 components J-567. The time required to mode each of these containers between sections C23 and F33 is 5 minutes (in each way).

The manager of the factory states that fours containers should always be used between sections C23 and F33. Comment about what can lead to this decision.

Question 6 综合运营管理代写

[2 points] Calyx & Corolla (C&C) is an online flower shop that never handles flowers. In fact, C&C is the catalyst of a three party arrangement. The company is responsible for catalogue publication, marketing, order reception and management. Cutting, assembling and packing the flowers is performed by eight growers, while the delivery is performed by FedEx. Extra orders of dried flowers and bulbs are performed by other thirteen growers and UPS is responsible for delivery. The connection between the companies is possible through the use of information technology. Orders are placed online and electronically sent, by C&C, to the growers. Information concerning date and time when the flowers should be picked up by FedEx at the growers is sent by C&C by fax to this company.

Lead times vary from 24 hours up to 5 days, according to the delivery location. The product is fully customized.

Using Hau Lee’s framework, identify the strategy used by the supply chain that C&C is part of. Justify your answer.

Question 7

[2 points] Identify if the following sentence is true or false, and justify your answer: ‘Total quality management is more focused on the appraisal costs than on the prevention costs’.

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