Quality management
质量管理论文代写 From the above report, it is clear that for an enterprise to become successful, it is important that it implements significant changes
Introduction
Total Quality Management can be described as a comprehensive as well as a structured approach to organizational management that seeks out to improve the quality of products and services through continuing refinements in response to continuous feedback (PHCC Educational Foundation, 1996). It transcends product quality approach, involves everyone within the organization, and covers its every function that includes administration, manufacturing, distribution, planning, training, and marketing, etc.质量管理论文代写
According to Vengadajellum et.al, (2010), Total Quality Management aims at fundamentally transforming the organization through progressive changes in the practices, attitudes, structures and systems. This particular report will therefore give details on how as a whitegoods shop manager I will prove to the owner that I have successfully implemented total quality management in the enterprise.
译文：
介绍 质量管理论文代写
全面质量管理可以被描述为一种全面的、结构化的组织管理方法，旨在通过响应持续反馈的持续改进来提高产品和服务的质量（PHCC 教育基金会，1996 年）。 它超越了产品质量方法，涉及组织内的每个人，涵盖了包括管理、制造、分销、计划、培训和营销等在内的每一个职能。
根据 Vengadajellum 等人 (2010) 的说法，全面质量管理旨在通过实践、态度、结构和系统的渐进式变化从根本上改变组织。 因此，这份特定报告将详细说明作为白色家电商店经理，我将如何向业主证明我已成功在企业中实施全面质量管理。
How I have implemented Total Quality Management
Customer satisfaction
As the manager of the business, one of the initiatives I have undertaken in order to prove that I have successfully implemented total quality management is through the implementation of customer satisfaction. The aspect that I have measured to indicate that the business has attained customer satisfaction is through customer feedbacks concerning the quality of our products. I utilized a direct method of contacting customers in order to attain their valuable feedback.质量管理论文代写
The following were some of the ways in which I used to tab the customer feedback;customer feedback through face-to-face meetings or conversation, direct customer feedback through questionnaires and surveys, feedback acquired through complaints or appreciation letter, customer feedback through the use of third party agents, and through direct marketing. In the case of direct marketing, I treated the complaint handling department as the first point of contact for getting customer feedback. From the analysis of the following methods; the outcome indicated that customers were satisfied with the quality of the company’s products. Juran (1998) defines quality as meeting or exceeding customer satisfaction. Meeting customer satisfaction is therefore a major objective of quality management.质量管理论文代写
According to Charantimath (2003), Total Quality Management identifies that perfectly produced products have little value if they do not meet customers’ satisfaction. Therefore, as an enterprise manager, I intend to address customer/owner requirements by continually gathering information by means of market surveys, customer interviews and focus groups so as to stay in tune with what our customers want. As a result I have worked to ensure that the products offered by the business satisfy the customers by not only meeting their expectations but also exceeding.
译文：
我如何实施全面质量管理 质量管理论文代写
消费者满意度
作为业务经理，我为证明我已成功实施全面质量管理而采取的举措之一是通过实施客户满意度。我衡量表明业务已获得客户满意度的方面是通过客户对我们产品质量的反馈。我使用了一种直接联系客户的方法，以获得他们宝贵的反馈。
以下是我过去的一些客户反馈标签的方式；通过面对面会议或谈话的客户反馈，通过问卷和调查的直接客户反馈，通过投诉或感谢信获得的反馈，通过使用的客户反馈第三方代理，并通过直接营销。在直销的情况下，我把投诉处理部门作为获取客户反馈的第一联系点。从以下方法分析；结果表明，客户对公司产品的质量感到满意。 Juran (1998) 将质量定义为达到或超过客户满意度。因此，满足客户满意度是质量管理的主要目标。
根据 Charantimath (2003) 的说法，全面质量管理认为完美生产的产品如果不能满足客户的满意度，则价值不大。因此，作为一名企业经理，我打算通过市场调查、客户访谈和焦点小组不断收集信息来满足客户/所有者的要求，以便与客户的需求保持一致。因此，我一直致力于确保企业提供的产品不仅满足客户的期望，而且还超越他们的期望。
Working hard to ensure enhance communication between customer and employees
For any organization to survive and develop in the current challenging marketplace they need true commitment towards meeting customers’ needs through enhanced communication. According to Saxton & Finkelstein (2003), the ability to convey information professionally eventually gives ones business the competitive edge and makes it stand out in the minds of its customers.质量管理论文代写
As the enterprise manager, another initiative that I have undertaken in order to prove that I have successfully implemented total quality management has been working hard to ensure there is enhanced communication between the enterprise’s customers and employees. I am of the opinion that by creating this culture change, our enterprise’s business will be enhanced. This will also improve our employees’ attitudes and enthusiasm. All of these with the main goal of enhanced quality, productivity and customer satisfaction are an important advantage in today’s marketplace.
As the manager, I have offered special communication training for the staff. I am of the opinion that communication training for the staff will be effective in developing a culture of continuous as well as credible communication throughout our company where the staff understand the business and are dedicated to its success. The consequences of this fact to our organizational communication include paying special attention to the staff as primary communicators of the enterprise’s business message as they relate to customers.
译文：
努力确保加强客户与员工之间的沟通
要在当前充满挑战的市场中生存和发展，任何组织都需要真正致力于通过加强沟通来满足客户的需求。根据 Saxton & Finkelstein (2003) 的说法，专业地传达信息的能力最终会给企业带来竞争优势，并使其在客户心目中脱颖而出。
作为企业经理，我为证明我已成功实施全面质量管理而采取的另一项举措是努力确保企业的客户和员工之间加强沟通。我认为，通过创造这种文化变革，我们企业的业务将得到提升。这也将提高我们员工的态度和积极性。所有这些都以提高质量、生产力和客户满意度为主要目标，是当今市场的重要优势。
作为经理，我对员工进行了专门的沟通培训。我认为，对员工进行的沟通培训将有效地在整个公司内培养持续可靠的沟通文化，让员工了解业务并致力于成功。这一事实对我们组织沟通的影响包括特别关注员工作为企业业务信息的主要传播者，因为他们与客户有关。
Employee Satisfaction
I also seek to demonstrate that I have successfully implemented total quality management in the organization is by empowering all the enterprise employees to seek out quality problems and correct them. With the old idea of quality, employees were scared of identifying problems for fear of being reprimanded. As a manager, I intend to change this by providing incentives for the staff in order to identify quality problems, not punishment.质量管理论文代写
According to Juran (1988), the role of employees in TQM is very different from whatever it was in the traditional systems. I will therefore empower my employees to make decisions relative to quality in the production process. I consider them as vital elements of our effort to attain high quality. Their contributions are therefore highly valued, and their suggestions taken into consideration. In order to carry out this function, my employees are given continual as well as extensive training in quality measurement tools.
译文：
员工满意度 质量管理论文代写
我还试图证明我在组织中成功实施了全面质量管理是通过授权所有企业员工发现质量问题并加以纠正。 在旧的质量观念下，员工害怕发现问题，因为害怕受到谴责。 作为一名经理，我打算通过为员工提供奖励来发现质量问题而不是惩罚来改变这一点。
根据 Juran (1988) 的说法，员工在 TQM 中的角色与传统系统中的角色大不相同。 因此，我将授权我的员工在生产过程中做出与质量相关的决策。 我认为它们是我们努力实现高质量的重要元素。 因此，他们的贡献受到高度重视，他们的建议也被考虑在内。 为了履行这一职能，我的员工接受了持续和广泛的质量测量工具培训。
Medori & Steeple (2000) stress that; quality can only be achieved through organizational effort.
As a result, in order to facilitate the solving of quality problems, I will place a lot of emphasis on teamwork. The use of team is based on the old saying that “two heads are much better than one.”I will therefore employ various techniques for instance brainstorming, quality control tools, discussions and regular team works to correct any problems. The contributions of teams are normally considered as significant to the success of an enterprise.质量管理论文代写
What I measured was the performance of employees in terms of improving and maintaining quality. From the performance of employees I was able to gauge their levels of satisfaction. According to Juran (1998) employee satisfaction can be measured in terms of performance in maintaining quality. Some of the indications of employee satisfaction that I observed included employees’ commitment to their work, few turn job turn overs, effective team work and cooperation.
译文：
MEDORI & STEEPLE (2000) 强调；质量只能通过组织的努力来实现。
因此，为了便于质量问题的解决，我会非常重视团队合作。团队的使用基于“两个头脑比一个头脑好得多”的老话。因此，我会采用各种技术，例如头脑风暴、质量控制工具、讨论和定期团队合作来纠正任何问题。团队的贡献通常被认为对企业的成功具有重要意义。
我衡量的是员工在提高和保持质量方面的表现。从员工的表现中，我能够衡量他们的满意度。根据 Juran (1998) 的说法，员工满意度可以通过保持质量的绩效来衡量。我观察到的员工满意度的一些迹象包括员工对工作的承诺、很少轮换工作、有效的团队合作和合作。
Continuous Improvement Process
Another initiative I have undertaken as a manager in order to demonstrate that I have successfully implemented total quality management in the organization is by focusing on continuous improvement process. According to Juran (1988), traditional systems used to operate on the assumption that the moment an organization attains a certain quality level; it was already successful and needed no further improvements. As a result, people tended to think of enterprise progress in terms of plateaus that that were to be achieved, for instance certification test or reducing the number of defects to a given level.质量管理论文代写
However, in my opinion, and as a manager, I believe that the best and the most long-lasting changes originate from gradual improvements. By focusing on continuous improvement, the enterprise will continually make every effort to get better through learning and problem solving. Moreover, as the enterprise manager, I believe that we can never achieve perfection, but we must always assess our performance and take quick measures to enhance it. I also believe that in order to be competitive in the current market, it is essential that the enterprise provides more consistent quality and value to our customers.质量管理论文代写
It is therefore important that we place behind us the old adversarial approaches of managing the enterprise and develop better and more direct relationships with our clients/owners, to produce better quality work, and initiate more teamwork at the place of work. All these goals call for a continuous improvement process to be set up within the enterprise so as to provide quality management (Juran, 1988).
译文：
持续改进过程
我作为经理采取的另一项举措是，通过专注于持续改进过程来证明我已在组织中成功实施了全面质量管理。根据 Juran (1988) 的说法，传统系统过去的运作假设是组织达到某个质量水平的那一刻；它已经成功，不需要进一步改进。因此，人们倾向于从要达到的平台来考虑企业的进步，例如认证测试或将缺陷数量减少到给定的水平。
然而，在我看来，作为一名经理，我相信最好和最持久的变化源于逐步改进。通过专注于持续改进，企业将不断努力通过学习和解决问题变得更好。而且，作为企业管理者，我相信我们永远无法做到完美，但我们必须时刻评估我们的绩效，并迅速采取措施加以提升。我也相信，为了在当前市场上具有竞争力，企业必须为我们的客户提供更加一致的质量和价值。
因此，重要的是我们将管理企业的旧对抗性方法置于我们身后，并与我们的客户/所有者建立更好、更直接的关系，以产生更好的工作质量，并在工作场所发起更多的团队合作。所有这些目标都要求在企业内建立持续改进过程，以提供质量管理（Juran，1988）。
An Action Plan listing the steps in the implementation of Total Quality Management at the whitegoods shop
| STEP | WHO |
| Step1: Obtain Whitegoods Shop Owner Commitment | manager |
| Step 2:Demonstrate how to carry out the implementation to the shop owner and the upper-level management
|
manager 质量管理论文代写 |
Step 3:Form a Steering Committee
|
Owner + manager |
| Step 4: Outline the Vision Statement, Mission Statement, & Guiding Principles | manager |
| Step 5: Prepare a Flow Diagram of the Enterprise Processes | The Steering Committee |
Step 6: Focus on Customers |
Everyone |
| Step 7: Start an Awareness Program | The Steering Committee |
| Step 8: Provide a Quality Training Program
|
Manager |
| Step 9: Implementation of the Quality Management System | Everyone |
| Step: 10 Continuous Improvements | Owner + manager |
Step 1: Obtain Whitegoods Shop Owner Commitment
This is to obtain leadership, participation, and evidence of the owner commitment to the implementation of total quality management, and to continually improve its effectiveness.
Step 2: Demonstrate how to carry out the implementation to the shop owner and the upper-level management
This is to convince the top management (whitegoods shop owner) that the implementation of the quality management system will enhance the overall business efficiency by eliminating wasteful duplication in the management system, and demonstrate to the customer a visible commitment to quality.质量管理论文代写
Step 3: Form a Steering Committee
The steering committee will guide the enterprise through the process of implementing Total Quality Management.
Step 4: Outline the Vision Statement, Mission Statement, & Guiding Principles
This defines how the enterprise will look in future as well as its fundamental purpose, briefly describing why it exists and what it intends to so to achieve its vision.
Step 5: Prepare a Flow Diagram of the Enterprise Processes
The flow diagram of the enterprise processes will help in guiding the implementation of quality processes within the enterprise
Step 6: Focus on Customers
This enables the enterprise to become conscious of what the customers’ concerns are and to learning what the concerns are through customer surveys. Focusing on Customers enables quality improvement to be attained.质量管理论文代写
Step 7: Start an Awareness Program
An awareness program is conducted to communicate to the enterprise employees on the aim of total quality management; the advantage it will offer them, customers and the enterprise; how it will work; and its role and responsibility within the system.
Step 8: Provide a Quality Training Program
The implementation plan ought to make a provision for training as quality management affects all areas and all personnel within the organization.
Step 9: Implementation of the quality management system
Step: 10 Continuous Improvements
This is to constantly seek to improve the suitability and the effectiveness of the quality management system.
译文：
一个行动计划，列出了在 WHITEGOODS 商店实施全面质量管理的步骤
| 步骤 | 谁 |
| Step1：获得Whitegoods店主承诺 | 经理 |
| 第 2 步：向店主和上层管理人员演示如何实施
|
经理 |
第 3 步：组建指导委员会 |
业主+经理 |
| 第 4 步：概述愿景声明、使命声明和指导原则 | 经理 |
| 步骤 5：准备企业流程的流程图 | 指导委员会 |
第 6 步：关注客户 |
每个人 |
| 第 7 步：启动意识计划 | 指导委员会 |
| 第 8 步：提供质量培训计划 | 经理 |
| 步骤 9：实施质量管理体系 | 每个人 |
| 步骤：10 项持续改进 | 业主+经理 |
第 1 步：获得 Whitegoods 店主承诺
这是为了获得业主对实施全面质量管理的承诺的领导、参与和证据，并不断提高其有效性。
第二步：向店主和上层管理人员演示如何实施
这是为了让最高管理层（白色家电店主）相信实施质量管理体系将通过消除管理体系中的浪费性重复来提高整体业务效率，并向客户展示对质量的可见承诺。
第 3 步：组建指导委员会
指导委员会将指导企业实施全面质量管理。
第 4 步：概述愿景声明、使命声明和指导原则
这定义了企业的未来面貌及其基本目的，简要描述了企业存在的原因以及实现其愿景的目的。
步骤 5：准备企业流程的流程图
企业过程的流程图将有助于指导企业内部质量过程的实施
第 6 步：关注客户
这使企业能够意识到客户的关注点，并通过客户调查了解关注点。以客户为中心可以实现质量改进。
第 7 步：启动意识计划
开展意识计划，向企业员工传达全面质量管理的目标；它将为他们、客户和企业提供的优势；它将如何运作；及其在系统中的作用和职责。
第 8 步：提供质量培训计划
由于质量管理影响组织内的所有领域和所有人员，因此实施计划应该对培训做出规定。
步骤 9：实施质量管理体系
步骤：10 项持续改进
这是为了不断寻求提高质量管理体系的适用性和有效性。
Description of the steps in the implementation of Total Quality Management at the whitegoods shop, what will be done, why it will be done, and who will do it
The first step in implementing Total Quality Management at the whitegoods shop will be to obtain total commitment, participation, as well as the leadership of the whitegoods top management (owner).The owner has to show commitment and determination to implement quality management in the enterprise. Without his commitment, no quality initiative can succeed. Therefore, obtaining the owner’s commitment will act as a way of getting evidence of his commitment to the implementation of total quality management and his commitment to continue improving its effectiveness (PHCC Educational Foundation, 1996).质量管理论文代写
The second step in the implementation of the Total Quality Management will be demonstrating to the shop owner and the upper-level management how to carry out the following:
- undertake quality training
- commit to Total Quality Management and provide required resources of money and time and to ensure improvement
- drive fear out of the enterprise
- support the development of enterprise vision statement, guiding principles, mission statement, and goals
- guide decision making and problem solving to the lowest realistic level
- provide appropriate incentives for those who play a part to the quality mission
- aggressively lead the way by taking part in activities of the quality steering committee and enterprise training
译文：
描述在白色家电商店实施全面质量管理的步骤、将要做什么、为什么要这样做以及由谁来做 质量管理论文代写
在白色家电店实施全面质量管理的第一步将是获得白色家电最高管理层（所有者）的全面承诺、参与和领导。所有者必须表现出对企业实施质量管理的承诺和决心.没有他的承诺，任何质量倡议都不会成功。因此，获得所有者的承诺将作为获得他对实施全面质量管理的承诺以及他对继续提高其有效性的承诺的一种方式（PHCC 教育基金会，1996）。
实施全面质量管理的第二步将向店主和上级管理人员演示如何执行以下操作：
- 进行素质培训
- 致力于全面质量管理并提供所需的资金和时间资源并确保改进
- 将恐惧赶出企业
- 支持制定企业愿景声明、指导原则、使命声明和目标
- 将决策和问题解决引导到最低的现实水平
- 为质量使命的参与者提供适当的激励
- 积极带头，参加质量指导委员会活动和企业培训
The responsibilities of the owner of the whitegoods shop and the upper-management team is therefore to come up with an organizational culture where TQM can exist and thrive.
The owner ought to be informed that quality management would enhance the overall business efficiency by eliminating wasteful duplication in the management system
Once through with obtaining top management’s commitment and training, the next step in the implementation of Total Quality Management will be to form a steering committee that will play the role of guiding the enterprise through the process of implementing Total Quality Management. The steering committee will carry out various roles such as reviewing and evaluating customer surveys; monitor process progress; communicate successes and progresses; oversee worker appreciation for quality enhancement; identify processes to be enhanced based on client and employee recommendations, surveys and familiarity of existing problems; and appointing task process improvement teams and ensuring they are properly trained. A management representative will be appointed to as its coordinator to plan and oversee the implementation process. Its members will include various representatives of all enterprise functions-marketing, development, planning, quality control, etc (PHCC Educational Foundation, 1996).质量管理论文代写
The fourth step will be outlining the enterprise’s vision statement, mission statement as well as the guiding principles. This will define how the enterprise will look in future as well as its fundamental purpose, briefly describing why it exists and what it intends to so to achieve its vision.
In building up the fourth step, key principles that I am considering in the enterprise’s vision statement and guiding principles include the following:
- customer/owner satisfaction
- employee empowerment
- improved safety
- continuous improvement
- doing things right, the first time
- eliminating errors and defects
Once through with the enterprise’s vision statement, mission statement and the guiding principles, the next step of the implementation will be to prepare a flow diagram of the enterprise processes. This will guide the implementation of quality processes within the enterprise. In addition, a quality manual containing documentation on how the processes should be followed will be created. This will specify how the quality management system will be observed and emphasize the business commitment to quality and continuous improvement (PHCC Educational Foundation, 1996).质量管理论文代写
Upon completion of a flow diagram of the enterprise process; the next step will be to be to focus on customers. According to the PHCC Educational Foundation (1996), one of the best ways of realizing quality improvement is attained by focusing on customers’ concerns and by learning what the concerns are through customer surveys. This can be done by carrying out a research on how our customers feel about our services. Several areas of survey that needs attention include timeliness, safe operating procedures, attitude, overall responsiveness to client requests and degree of communications.
译文：
因此，WHITEGOODS SHOP 的所有者和上层管理团队的责任是提出一种 TQM 可以存在和蓬勃发展的组织文化。
应告知所有者，质量管理将通过消除管理体系中的浪费性重复来提高整体业务效率
一旦获得最高管理层的承诺和培训，实施全面质量管理的下一步将是组建一个指导委员会，该委员会将在实施全面质量管理的过程中发挥指导企业的作用。指导委员会将履行各种职责，例如审查和评估客户调查；监控流程进度；交流成功和进展；监督工人对质量提升的评价；根据客户和员工的建议、调查和对现有问题的熟悉程度，确定要改进的流程；任命任务流程改进团队并确保他们接受适当的培训。将任命一名管理代表作为其协调员来计划和监督实施过程。其成员将包括所有企业职能的各种代表——营销、开发、规划、质量控制等（PHCC 教育基金会，1996 年）。
第四步将概述企业的愿景声明、使命声明以及指导原则。这将定义企业未来的面貌及其基本目的，简要描述企业存在的原因以及实现其愿景的目的。
在构建第四步时，我在企业愿景陈述和指导原则中考虑的关键原则包括：
- 客户/业主满意度
- 员工授权
- 提高安全性
- 连续的提高
- 第一次做正确的事
- 消除错误和缺陷
一旦通过企业的愿景声明、使命声明和指导原则，下一步的实施将是准备企业流程的流程图。这将指导企业内部质量过程的实施。此外，还将创建包含有关如何遵循流程的文档的质量手册。这将具体说明如何遵守质量管理体系，并强调企业对质量和持续改进的承诺（PHCC 教育基金会，1996 年）。
完成企业流程的流程图；下一步将是关注客户。根据 PHCC 教育基金会 (1996) 的说法，实现质量改进的最佳方法之一是通过关注客户的关注点并通过客户调查了解关注点是什么。这可以通过研究客户对我们服务的感受来实现。需要注意的几个调查领域包括及时性、安全操作程序、态度、对客户请求的整体响应和沟通程度。
An awareness program will then be conducted to the enterprise employees regarding the aim of total quality management; the advantage it will offer them, customers and the enterprise;
how it will work; and its role and responsibility within the system. This program will stress the benefits that the whitegoods shop as an enterprise expects to realize through the quality management system. The program will also emphasize the higher participation levels as well as self-direction that quality management system will provide the employees. Such a focus will go as far as enlisting employee support and commitment. This program will be run by an implementation team.质量管理论文代写
The next step will be to provide a Quality Training Program. Since quality management affects all areas and all personnel within the enterprise, training programs will be structured for different categories of workers. The implementation plan will make provision for this particular training. The training will cover basic concepts of quality management, the standard as well as the general impact on strategic goals of our enterprise, the changed processes, and the likely culture implication of the system.
The next step will be the implementation of the quality management sytem.
It would be a good idea initially to evaluate all areas where there are high chances of a positive evaluation to maintain confidence of both the management and employees in the merits of implementing the total quality management. The implementation progress ought also to be monitored to ascertain that the quality management system is effective and conforms to the expected standard. These activities include management review, internal quality audit as well as formal corrective action (PHCC Educational Foundation, 1996).质量管理论文代写
The final step is continual improvement. The enterprise will continually seek to enhance the effectiveness as well as the suitability of the total quality management system through the use of:
- Quality policy
- Audit results
- Analysis of data
- Management
- Corrective and preventive actions
- Quality objectives
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然后将针对全面质量管理的目标向企业员工开展意识计划；它将为他们、客户和企业提供的优势；
它将如何运作；及其在系统中的作用和职责。该计划将强调白色家电商店作为企业期望通过质量管理体系实现的收益。该计划还将强调质量管理体系将为员工提供更高的参与水平和自我指导。这样的重点将达到争取员工的支持和承诺。该计划将由一个实施团队运行。
下一步将是提供质量培训计划。由于质量管理影响企业内的所有领域和所有人员，因此将为不同类别的工人制定培训计划。实施计划将为这种特殊培训做好准备。培训将涵盖质量管理的基本概念、标准以及对我们企业战略目标的一般影响、变更的流程以及系统可能的文化影响。
下一步将是实施质量管理体系。
最初对所有有可能获得正面评价的领域进行评估是一个好主意，以保持管理层和员工对实施全面质量管理的优点的信心。还应监控实施进度，以确定质量管理体系是否有效并符合预期标准。这些活动包括管理审查、内部质量审计以及正式的纠正措施（PHCC 教育基金会，1996 年）。
最后一步是持续改进。企业将通过使用以下各项，不断寻求提高全面质量管理体系的有效性和适用性：
- 质量方针
- 审核结果
- 数据分析
- 管理
- 纠正和预防措施
- 质量目标
Recommendations
Quality is a way of managing. Total quality control has an organizationwide impact that entails customer-focused quality activities (Hakes, 1991). This is a prime role of the management as well as marketing, work relations, finance, services, and of the quality function itself. As a result, continuous leadership emphasis of whitegoods shop ought to be placed on quality that has to be planned in specific terms (Westcott, 2005). The institution of a quality circle program or a corrective action team may not be sufficient for the ongoing process. All members of the enterprise must also be made responsible for the quality of their product or service. This implies integrating all the employees of whitegoods shop into the process. Error-free performance ought therefore to be the goal.质量管理论文代写
New techniques ought also to be evaluated and implemented as appropriate as what might be a satisfactory level of quality to a client currently might be unacceptable tomorrow. For quality to be attained, continuous motivation is also required. Training specifically related to the task at hand is of great importance. It should therefore be considered as a strategic element of business planning (Westcott, 2005).
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建议 质量管理论文代写
质量是一种管理方式。全面质量控制具有组织范围的影响，需要以客户为中心的质量活动（Hakes，1991）。这是管理以及营销、工作关系、财务、服务和质量职能本身的主要作用。因此，白色家电商店的持续领导重点应该放在必须以特定方式计划的质量上（Westcott，2005）。质量圈计划或纠正行动小组的制度可能不足以满足正在进行的过程。企业的所有成员还必须对其产品或服务的质量负责。这意味着将白色家电商店的所有员工整合到流程中。因此，无差错性能应该是目标。
新技术也应该适当地进行评估和实施，因为目前可能令客户满意的质量水平在明天可能是不可接受的。为了达到质量，还需要持续的动力。与手头任务相关的培训非常重要。因此，它应该被视为业务规划的战略要素（Westcott，2005）。
Conclusion
From the above report, it is clear that for an enterprise to become successful, it is important that it implements significant changes in their business performances and customer orientation due to the ever-changing global market places. Quality has become a customer issue as the current customers require products and services which do not only meet their performance requirements but also satisfactory in terms of span of working life, safety and pride of ownership. Total Quality Management is therefore significant for companies owing to the fact that, as a management technique, it is designed to involve all parts of the enterprise business in the pursuit of, and commitment to the highest quality outcome.质量管理论文代写
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结论 质量管理论文代写
从上述报告中可以清楚地看出，由于全球市场不断变化，企业要想取得成功，其业务绩效和客户导向方面的重大变化非常重要。 质量已成为客户的问题，因为当前客户需要的产品和服务不仅满足其性能要求，而且在使用寿命、安全性和所有权方面也令人满意。 因此，全面质量管理对公司来说意义重大，因为作为一种管理技术，它旨在让企业业务的所有部分都参与其中，以追求和承诺最高质量的结果。
References
Charantimath, 2003, Total Quality Management, Pearson Education India.
Hakes, C, 1991, Total Quality Management: The Key to Business Improvement: A Pera International Executive Briefing, Springer.
Juran, Joseph M, 1998, Quality Control Handbook. 4th Edition, McGraw-Hill, New York.
Juran, Joseph M, 1988, Planning for Quality, Free Press, New York.
Medori, D & Steeple, D, 2000, “A Framework for Auditing and Enhancing Performance Measurement Systems,” International Journal of Operations and Production Management, 20, no. 5, 2000, 520–533.
PHCC Educational Foundation, 1996, Total Quality Management: A Continuous Improvement Process.
Saxton, J & Finkelstein, M, 2003, Enhanced Communication to Reduce Liability, Physicians News Digest.质量管理论文代写
Vengadajellum, G, Oostra, H, Di Lollo, A & McCarthy, M, 2010, Tenant surveys and TQM, Social Housing Foundation.
Westcott, R, 2005, The Certified Manager of Quality/Organizational Excellence Handbook, ASQ Quality Press.
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